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Chiragan FAQ
What materials are your products made from?
Our products are crafted from the finest materials, including high-quality cotton, linen, and silk. Each item is designed to offer the utmost in luxury, comfort, and durability. Please refer to the individual product pages for exact description.
How should I care for my linens and tableware?
For linens, we recommend machine washing with mild detergent, avoiding bleach, fabric softeners, and over-drying to maintain the integrity of the fabric. For tableware, hand washing with gentle dish soap is preferred, especially for delicate or gold-trimmed pieces.
What is the difference between percale and sateen?
Percale is a crisp, cool fabric with a matte finish, woven with a one-over, one-under pattern. Sateen, on the other hand, has a silky, smooth feel with a lustrous sheen, woven in a pattern that allows more threads to lie on the surface.
Do you offer swatches before purchasing?
Yes, we can provide fabric swatches for most of our linens and textiles upon request. Please contact our customer service team to arrange this.
How do I place a custom order?
We offer bespoke services for custom sizes and monogramming. Please reach out to our customer service team with your specific requirements, and we will guide you through the process.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Custom or monogrammed items are not eligible for return.
How long will my order take to ship?
Most orders are processed within 1-4 business days. Delivery times vary based on your location and selected shipping method. During peak times, such as holiday periods, processing may take slightly longer.
Do your fitted sheets accommodate deep mattresses?
Yes, our fitted sheets are designed with deep pockets to accommodate thicker mattresses, including those with toppers.
Do you ship internationally?
Yes, we offer international shipping. Please note that the customer is responsible for any import duties and taxes.
What are the shipping options and costs?
We offer various shipping options, including standard, expedited, and next-day delivery. Shipping costs are calculated based on your location and the weight of your order. Free shipping may be available for orders above a certain value.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can also log into your account on our website to view your order status and tracking details.
Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping and special packaging services. During checkout, you can select the gift wrapping option and include a personalized message.
Can I create a wedding or gift registry?
Absolutely! We offer a curated wedding and gift registry service. You can easily create and manage your registry online, and your guests can purchase items directly from our website.
When can I get my gifts?
You can choose to get them as they become available or at the same time when they are fully complete with a white-glove delivery service.
How do I care for my crystal and fine china?
We recommend hand washing crystal and fine china with a mild detergent and drying them with a soft cloth. Avoid placing them in the dishwasher, as the high temperatures and detergents can damage delicate materials.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service team immediately with photos of the damage. We will assist you with the return process and arrange for a replacement or refund.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been processed, changes may not be possible.
How long will my linens last?
With proper care, our linens can last for many years. We recommend rotating your sheets and following the care instructions provided to extend their lifespan.
Do you offer financing or payment plans?
We offer financing options through our partner services. During checkout, you can choose from available payment plans to spread the cost of your purchase over time.
How do I care for my Christofle flatware?
Christofle flatware is dishwasher safe, but it's recommended to use a non-abrasive, natural detergent. Avoid detergents containing citrus, and any flatware with gold gilding should be hand washed only.
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